Why is 24 hours the minimum time limit?
How does the game experience restriction work?
Do all players in private games need subscriptions?
I'm having problems with a provisional map. What should I do?
My real time game dropped, what should I do?
I'm having trouble exchanging my cards. What should I do?
Q: Why is 24 hours the minimum time limit?
A: We've tested a turn time limit of less than 24 hours but it results in a very high player drop rate. With a time limit of 8-12 hours, for example, time zones and sleep patterns start to interrupt games. If you prefer a shorter game, we suggest playing real-time games.
Q: How does the game experience restriction work?
A: The game creator has the option of restricting access to the game to experienced players only. An experienced player is defined as someone who has completed a minimum of 10 games and has less than a 10% drop rate. Players who do not meet that criteria will not be able to join experience restricted games.
Q: Do all players in private games need subscriptions?
A: No. Just the creator of the private game needs to be a subscriber. He can then invite his friends who may or may not be subscribers.
Q: I'm having problems with a provisional map. What should I do?
A: First off, don't worry. Provisional maps don't count toward your score. If you can describe the problems on the map, shoot us an e-mail using the tech support form and we'll get it fixed. It's not unusual for a new map to have a problems when it's first released. The purpose of the provisional status is to allow time for any of these problems to be discovered and fixed.
Q: My real time game dropped, what should I do?
A: Most importantly, make sure you have a good internet connection and an updated web browser. We recommend using Firefox. Some users have reported problems playing real-time games on older versions of Internet Explorer. If you're on a slow internet connection, or you continue to have problems, we suggest you only play one real-time game at a time.
Q: I'm having trouble exchanging my cards. What should I do?
A: Hover the mouse over your name to see your cards. If you have three of the same, or one of each, you should be able to trade in at the beginning of your next turn. If you have a valid set of cards to exchange but you are unable to select them, you need to update your web browser.